Caffeine Fix in Jeopardy
My morning routine is to put the coffee machine on first, then do all the things that mornings are for, like making the bed, working out what to wear, soaking up the steamy water in a long hot shower, etc.. Then, when all the routine things are out of the way, I make my way back to the kitchen to make the first coffee of the day, and thereby feed my caffeine addiction. Actually, it’s the only caffeine fix for the day – most of the time.
Last Friday morning the routine was no different until I got to the part of priming the coffee machine ready to proceed to the important step of pouring a double shot of caffeine. The double shot that kick-starts my heart and de-fogs my brain, making me ready for whatever the world wants to throw at me over the next 24 hours.
But disaster struck!
The water refused to pump through the brew head, or whatever that part of the apparatus is called.
I tried it again – nothing! I waited a few minutes and tried again. Still nothing.
As I watched anxiously, awaiting the moment when the golden liquid would pour down into the cup, I kept thinking – ‘I knew I should have had the machine serviced’. The thought had crossed my mind many times over the past few years and still, I didn’t heed the warning and find someone who could check the machine and make sure that everything was as it should be. And now I was standing before my beautiful Rocket Giotto, waiting, and waiting, and wondering if it would ever work again.
After switching everything off, I Googled: Espresso Coffee Machine Repairer Gold Coast/Murwillumbah, and was surprised to find a repairer who serviced machines from Brisbane to Ballina, 7 days a week. Given how heavy and awkward the machine is, the mental calculation of picking it up and taking it to a repair shop was daunting, which is probably why the service idea had never progressed beyond the thought process.
I phoned Luke at Universal Espresso Repairs and was surprised to find that he would pick the machine up later that day.
All too easy!
When Luke arrived I had decided that the Grinder needed a service as well (trying to be proactive and not suffer the same fate as the Rocket), so I handed over two of my favourite things in the kitchen. I have to admit that I nervously watched Luke carry the Rocket down the steps and out to his van. Every time I’ve moved house – except for the big move back from Central Queensland (CQ) at the end of 2015 – my Rocket travelled with me. The removalist would carefully place it in the back of my Santa Fe for the journey, and then lift it out at the other end and place it in its new position in whatever kitchen it happened to be moving to. The move from CQ to the Coast was a different matter and I had to trust that the removalists would get it here in one piece – which they did.
Over the next few days, Luke kept me updated on the progress of the repairs.
Assuming there was a blockage somewhere, Luke had checked and re-checked but found nothing out of the ordinary, so he serviced the Rocket and the grinder, and had them both back to me on Wednesday evening, having had to wait for a replacement light for the Rocket. The old one died a long time ago, and while it didn’t affect the coffee making process, it did have a built-in safety feature – it blinked when the water level was low, so it was definitely a good idea to replace it.
Customer service from Universal Espresso Repairs is second-to-none.
Luke brought the equipment in, turned the Rocket on, and then spent ages making sure that everything was working perfectly and showing me how to get the best brew from the Rocket. Having owned a cafe for 6 years, Luke knows about brewing coffee. I discovered that my double shots of the past were high in caffeine but not as high in flavour as they could have been. Instead of filling the shot cups almost to the top, Luke only half filled them in the same time as it would normally have taken me to fill them. This is where knowing about the grind comes in handy. By setting the grinder to a much finer setting, the shots pulled much slower than I would have done – in the past. The shots looked and smelled divine! Before he left, Luke suggested that I call him if I had any questions about the process – from grinding to brewing – and he would talk me through it or call in to show me.
The cost of the service for both items was a lot less than I had expected
I was really surprised, considering that the Rocket even came back nice and shiny. It looked like new again.
Eager to test out the new settings, I jumped out of bed much earlier than usual the next morning to turn on the Rocket. When I made my double shot, only half filling – instead of filling the shot-cup almost to the top, the taste was amazing! It was so good I decided to make a second coffee later in the day (and did the same the next day!).
I’m glad the experts are beginning to realise that coffee is actually good for you because I really can’t start the day without a double shot of caffeine.
Oh, and a big apology to Josh at Re Cafe Nate, my local ‘best coffee on the Coast’ cafe. Now that I have my Rocket back I won’t be coming in every day for a coffee – but I will still be there at least once a week because the coffee really is the best on the coast – and anywhere in Australia for that matter. Not that I’ve tasted the coffee everywhere in Australia, but Bean Hunters have and they voted Josh’s coffee the 34th Best Coffee in the nation in 2016. Not bad for a small cafe on top of a hill, away from the (sort-of) busy streets of downtown. Watching Josh ‘free-pour’ coffee art is amazing; check out his Facebook page to see how it’s done. And even better, call in, and Josh will show you how it’s done. Oh, and watch the board on the opposite side of the road for inspiring messages. The latest one is: ‘A wise man said – “I don’t know – I’ll ask my wife’. Very wise Josh! – that should earn you a few Brownie Points.
With the Rocket and Grinder back in their respective spots on the bench in my kitchen, and producing the best coffee ever, all is right with the world here in my little part of paradise.
Life is good!